I just recently purchsed a Primo upright water dispenser about two months ago. It is closest to the sweet well water I grew up with.I wish the company serviced their stores better. We are experiencing the same issue. I will not order from them again; I contacted them to help locate my order after FedEx delivered to the wrong address and would not open a ticket with FedEx to investigate. Is this something that can be fixed or replaced easily? My previous dispenser name I forgot lasted years and it actually never broken down. Register your LG product for a Chance to WIN A PRIZE. Luckily nobody was walking in front of me when this happened.. Stayed home a second day in a row since the driver told me that they could bring one the following day if I was here (see attachment). Thank you for the kind words! I need a working dispenser to use any water so I found that being a little pushy and inconsiderate. And thatâs the aim of this article â to give you, our loyal readers necessary Primo water dispenser troubleshooting tips that are easy to understand and follow. Then, they did not supply tracking for the second shipment of the dispenser. Shop for Primo Water Dispensers in Water Dispensers. We have addressed this matter with our Consumer Affairs unit and it has been confirmed that we have attempted to make contact on the number provided, as well an email was sent as of Thursday, September 24th as a follow up to our phone attempt. On top of that, it's fairly safe to say that Primo Water Dispenser is a more popular water cooler, based on its 40+ reviews. We usually have to argue with a cashier about how to ring them up. Save yourself the headache & pass on their machines! That button appears to be stuck and I can't seem to get it to turn off. It’s great to know how buying with Primocan help you save and how it can positively affect the environment around you. I'll never order anything from here and I don't recommend this to anyone. Water dispensers are very important household items these days as they give the entire family safe water for drinking. We had to go to 3 stores today to find any bottles. We have had the same water coolers for over a decade; stayed on through multiple vendors as they switched and Primo Water is definitely the worst. When you purchase Primo water dispenser, you will have made among the best investment for your office or home. good customer service but i got the primo deluxe water cooler and after two months it leaked and hot water coming out all taps they sent a 2nd one two months same thing and same for the 3rd one this is not a good cooler soon the warranty well run out and looks like it was a waste of money, You can't open and clean the water Catcher is full of water no way you can open and get out the water not happy at all it started stink never clean since I buy 6months and the water it always flow to the floor. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. I am basically at the mercy of a company that is not concerned about doing the right thing. Bad experience.Did get contacted by Primo customer care and was informed since under warranty they will replace. Simply place the drip tray, load a 5 Gallon bottle of Primo® water and start hydrating in no time, no plumbing or installation required. Primoâs Bottom Loading Water Dispenser offers instant access to ice cold and piping hot purified water with the touch of a button. I purchased Primo deluxe bottom-loading water dispenser at Walmart. Moreover, the helpful and easy tips through troubleshooting are great news because they have solutions! No complaints on this one. 99. We are so glad you are happy with your Primo products. I've tried to "unstick" the button but to no avail. Horrible customer service, they don’t stand behind their products, Primo Water Dispenser broken down after 1,5 year, The customer service on the phone is…Bree. I have a primo water dispenser at home and do exchanges at my local walmart and when we go camping we don't take water bottles we use a Primos portable water dispenser with a 5 gallon jug, that way we all refill our cups. ), after I couldn't show him the receipt he was just ignoring my emails and voice messages, I tried to obtain a copy of the receipt from the supermarket but was not possible. That's really nice customer service. Quite honestly I'm not even sure what they are being paid for. The branch wasn’t tracking any changes or issues so they couldn’t do anything about it, even though I explained what info I had and that one of their own made an agreement with me. Page 1 Troubleshooting Guide for Dispenser Model #900129 Q. Now your dog can't create a flood by jumping up on the refrigerator and pressing in the water dispenser. I've tried to "unstick" the button but to no avail. It looks like you're new here. I got the same person twice after calling a week later. My water dispenser button sticks and water keeps coming out after you stop pushing it. Customer service is HORRENDOUS. Top 10 Primo Water Dispenser Parts Replacement Review. 601225-B. There is a cold water thermostat control mounted to the back of the majority of our appliances. They allow for instant hot water to be used by turning a tap on. Appreciate that they replaced the other one. Clean bottle cap and neck with a cloth and warm soapy water, then rinse. So she said they'd deliver Friday. Love it ! Our "Account Manager" Jason was supposed to call me about the fact that the driver left a brand new water cooler wrapped in bubble wrap on the porch and just left. The cold water is room temperature. Thanks. You must act fast. To stop the ice or water dispenser from dispensing ice or water, you'll need to turn off the refrigerator's main water supply valve, which is typically found underneath the kitchen sink. Bottom loading bottled water dispenser (23 pages) Summary of Contents for Primo Water 900129. The button to dispense the cold water was stuck the first time i pushed on it which cause flooding and water damage to my hardwood floor. Primo water dispensers are a stylish and innovative way of getting 99.99% pure, clean water in your home, office or both. Very disappointed. Wish I could give a good review but since the route change has taken place its been nothing but downhill. Many offices will use hot water dispensers as well in break-rooms. There was water all over the kitchen before they fixed it. Really rude and useless customer service. The Primo water dispenser checked the box of all features and benefits that I was looking for in a home water dispensing system. Stay tunedReceived the new water cooler. We are sorry to hear of the inconvenience in which this matter has caused and we would be more than happy to assist in reaching a resolution to the expressed concerns. 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