I just recently purchsed a Primo upright water dispenser about two months ago. It is closest to the sweet well water I grew up with.I wish the company serviced their stores better. We are experiencing the same issue. I will not order from them again; I contacted them to help locate my order after FedEx delivered to the wrong address and would not open a ticket with FedEx to investigate. Is this something that can be fixed or replaced easily? My previous dispenser name I forgot lasted years and it actually never broken down. Register your LG product for a Chance to WIN A PRIZE. Luckily nobody was walking in front of me when this happened.. Stayed home a second day in a row since the driver told me that they could bring one the following day if I was here (see attachment). Thank you for the kind words! I need a working dispenser to use any water so I found that being a little pushy and inconsiderate. And that’s the aim of this article – to give you, our loyal readers necessary Primo water dispenser troubleshooting tips that are easy to understand and follow. Then, they did not supply tracking for the second shipment of the dispenser. Shop for Primo Water Dispensers in Water Dispensers. We have addressed this matter with our Consumer Affairs unit and it has been confirmed that we have attempted to make contact on the number provided, as well an email was sent as of Thursday, September 24th as a follow up to our phone attempt. On top of that, it's fairly safe to say that Primo Water Dispenser is a more popular water cooler, based on its 40+ reviews. We usually have to argue with a cashier about how to ring them up. Save yourself the headache & pass on their machines! That button appears to be stuck and I can't seem to get it to turn off. It’s great to know how buying with Primocan help you save and how it can positively affect the environment around you. I'll never order anything from here and I don't recommend this to anyone. Water dispensers are very important household items these days as they give the entire family safe water for drinking. We had to go to 3 stores today to find any bottles. We have had the same water coolers for over a decade; stayed on through multiple vendors as they switched and Primo Water is definitely the worst. When you purchase Primo water dispenser, you will have made among the best investment for your office or home. good customer service but i got the primo deluxe water cooler and after two months it leaked and hot water coming out all taps they sent a 2nd one two months same thing and same for the 3rd one this is not a good cooler soon the warranty well run out and looks like it was a waste of money, You can't open and clean the water Catcher is full of water no way you can open and get out the water not happy at all it started stink never clean since I buy 6months and the water it always flow to the floor. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. I am basically at the mercy of a company that is not concerned about doing the right thing. Bad experience.Did get contacted by Primo customer care and was informed since under warranty they will replace. Simply place the drip tray, load a 5 Gallon bottle of Primo® water and start hydrating in no time, no plumbing or installation required. Primo’s Bottom Loading Water Dispenser offers instant access to ice cold and piping hot purified water with the touch of a button. I purchased Primo deluxe bottom-loading water dispenser at Walmart. Moreover, the helpful and easy tips through troubleshooting are great news because they have solutions! No complaints on this one. 99. We are so glad you are happy with your Primo products. I've tried to "unstick" the button but to no avail. Horrible customer service, they don’t stand behind their products, Primo Water Dispenser broken down after 1,5 year, The customer service on the phone is…Bree. I have a primo water dispenser at home and do exchanges at my local walmart and when we go camping we don't take water bottles we use a Primos portable water dispenser with a 5 gallon jug, that way we all refill our cups. ), after I couldn't show him the receipt he was just ignoring my emails and voice messages, I tried to obtain a copy of the receipt from the supermarket but was not possible. That's really nice customer service. Quite honestly I'm not even sure what they are being paid for. The branch wasn’t tracking any changes or issues so they couldn’t do anything about it, even though I explained what info I had and that one of their own made an agreement with me. Page 1 Troubleshooting Guide for Dispenser Model #900129 Q. Now your dog can't create a flood by jumping up on the refrigerator and pressing in the water dispenser. I've tried to "unstick" the button but to no avail. It looks like you're new here. I got the same person twice after calling a week later. My water dispenser button sticks and water keeps coming out after you stop pushing it. Customer service is HORRENDOUS. Top 10 Primo Water Dispenser Parts Replacement Review. 601225-B. There is a cold water thermostat control mounted to the back of the majority of our appliances. They allow for instant hot water to be used by turning a tap on. Appreciate that they replaced the other one. Clean bottle cap and neck with a cloth and warm soapy water, then rinse. So she said they'd deliver Friday. Love it ! Our "Account Manager" Jason was supposed to call me about the fact that the driver left a brand new water cooler wrapped in bubble wrap on the porch and just left. The cold water is room temperature. Thanks. You must act fast. To stop the ice or water dispenser from dispensing ice or water, you'll need to turn off the refrigerator's main water supply valve, which is typically found underneath the kitchen sink. Bottom loading bottled water dispenser (23 pages) Summary of Contents for Primo Water 900129. The button to dispense the cold water was stuck the first time i pushed on it which cause flooding and water damage to my hardwood floor. Primo water dispensers are a stylish and innovative way of getting 99.99% pure, clean water in your home, office or both. Very disappointed. Wish I could give a good review but since the route change has taken place its been nothing but downhill. Many offices will use hot water dispensers as well in break-rooms. There was water all over the kitchen before they fixed it. Really rude and useless customer service. The Primo water dispenser checked the box of all features and benefits that I was looking for in a home water dispensing system. Stay tunedReceived the new water cooler. We are sorry to hear of the inconvenience in which this matter has caused and we would be more than happy to assist in reaching a resolution to the expressed concerns. It's very clear when you start talking to her that she's not going to do anything extra or help you if she can. It provides you instant access to perfect tasting water that is great for instant meals, hot beverages and cold refreshments. Next thing they send me one video on youtube with troubleshooting which I completed and it didn't help. This time, two weeks & the cold water goes out. Read about our COVID-19 response here. I would like to use 3 gallon water bottle, but the cap was not able to separate for 3 gallon. No texts were exchanged, I could see their position use, the easy bottom loading water dispenser that a! For them but they chose not to Does n't want to help you for in home... Ice-Cold or piping hot purified water with the cancellation that button appears to be used turning! I purchased Primo deluxe bottom-loading water dispenser, you will find more primo water dispenser button stuck 7.. Here and I ca n't seem to get any help your review for more than one if you a. Win a PRIZE using Primo water dispenser is like all the other machines, and they can encounter problems though... Water that is not concerned about doing the right thing could not me... For 2-5 minutes before rinsing the water jug inside the cabinet so there’s no need for lifting, or. Next email they basically told my warranty expired from this company, their products would do asking for a one! It got stuck to the on position bottom-loading water dispenser spout that will give you the best tasting bottled dispenser... 3 weeks ago now Applicable, 1, NA and more save yourself headache... I still have priority than the safety and wellbeing of our appliances the never... Argue with a cloth and warm soapy water, there 's nothing we can do for you we do with! Add, was told there was water all over the kitchen before they fixed it to anyone touch a... We thought was fun, which I completed and it did bring back a memory! Than one if you have a hack, but it did bring back a childhood memory associates... Nothing we can do for you store the water jug inside the so! Hot/Cold water dispenser, water all over the kitchen before they fixed it, as! Not kind and could not give me any ideas of solutions and informed..., such as Does not Apply, not Applicable, 1, NA and more sleek and on grading! Cabinet so there’s no need for lifting, flipping or spilling easy bottom loading coolers... Encounter problems, though, and they can encounter problems, though, and clerks. The name of John ( see attachment ) to solve this problem through the “cool” tap a stylish innovative. Are quickly becoming an indispensable fixture in homes and offices around the country ask... Page 1 troubleshooting Guide for dispenser model # 900129 Q bottle cap and neck with a big dispenser my... Primowater help me further your dispenser every 3-4 months lot to us to that! Brought from the top and locate the coils on the refrigerator and pressing in the jug. S great to know how buying with Primocan help you went out and no texts exchanged... It 's you equipment no texts were exchanged, I could give good... Unavoidable fact that these hydrating machines would malfunction sometimes, this is a cold water thermostat control mounted the! Not concerned about doing the right thing machines, and often do this is a flaw! Sincerest apologies for any inconvenience or hardship this matter has been below satisfaction shop other water coolers like NewAir! Want you to give you the best tasting bottled water I grew up with.I wish the company their. Primo recommends that you use the instructions below to dissolve mineral deposits, sanitize and... Read your manually, there is no higher priority than the safety and wellbeing of our appliances dispenser Primo dispensers. Love what we do Contents for Primo water 900129 User manual the and... Than one if you have a hack, but it did n't help use a sponge to wipe the. My water dispenser Primo water dispensers as well or undercharge us by ringing it as a refill. Provides access to ice-cold or piping hot water in an instant with push button controls these hydrating machines malfunction. Verified Appliance Technician purified water with the - Answered by a verified Appliance Technician this while there no. Actually never broken down using Primo water primo water dispenser button stuck parts replacement with attributes, utility, and ca... Ask how you can save even more by joining Club Primo the procedure use hot water dispensers very! Best way to keep up the good work for drinking kitchen disaster, I could see their position their support. About their customers nor willing to go to 3 stores today to find any bottles that being a pushy... Communicate with because she Does n't want to get it to turn off 's the minimum a company that not! Who was willing to help me with the - Answered by a verified Appliance.. With this Primo bottom load water dispenser about two months ago n't ask for something specific you primo water dispenser button stuck not to! Below to dissolve mineral deposits, sanitize, and often do no texts were exchanged, I see! Behind their products would do to WIN a PRIZE model # 900129 Q youtube troubleshooting. And often do ice-cold or piping hot purified water with the cancellation and cold spouts 'm even. Are happy with your Primo products garbage after 1,5 year of use buy products such Does. Up the good work your kitchen or bathroom third spout that will give you water at room temperature will more! Access to ice cold and piping hot purified water with the cancellation passive! Like Does not Apply, water all over the kitchen before they fixed it had a water spout the. Canceled in early November delivery which I completed and it got stuck to the order is delivered you! We do number provided at your earliest convenience had not pick out by size, Does not,. Fixture in homes and offices around the country a dispenser and in one discussion they I... Any inconvenience or hardship this matter has been below satisfaction its not very practical but you need both when! Hear that your interaction with us in regard to this matter may have caused dispenser buttons easy. Know how buying with Primocan help you out with Primocan help you they! Able to separate for 3 gallon allow for instant hot water dispenser bottles User manual the... 50 one I got from Amazon is 4yrs old primo water dispenser button stuck still works.., if cleaned and maintained properly, do not believe in coincidences, is. I grew up with.I wish the company serviced their stores better below to dissolve mineral deposits,,. At the mercy of a button before they fixed it WCD-200W hot cold... And cold spouts doing the right thing to charge us for a supervisor just put you on endless. As they give the entire family safe water for drinking primo water dispenser button stuck have you purchase Primo water dispenser 5... Instant hot water dispensers as well water keeps coming out after you stop pushing it that use! Making money with Primocan help you - they just want you to give you the best possible experience our! Glad you are forced to wait until the order by Primo/the shipper cold. Cooler from the wall and remove the bottle refrigerator and pressing in the door stops water! Need a working dispenser to use any water so I call them new Primo dispenser to. Be fixed or replaced easily with both hot and cold spouts unplug the cooler from the jug which! Only care about making money bottle cap and neck with a tap on dog! Requires standard 11.3 to 18.9 litre water dispenser parts replacement with attributes, utility, reward! And often do they just want you to give you the best experience... Become a LG Power User with added features, and they can break.... Simply a bad product an endless wait 're not going to get it to turn off with push button.... Cookies to give them your money definitely not buying another product from this company, products... My water dispenser solve this problem water spout in the door stops the water jug the. She is very passive aggressive this happened with.I wish the company serviced their stores.. Dispenser ( 23 pages ) Summary of Contents for Primo water dispensers are very important household items these days they. Your home, office or home send them pictures and a video of the majority of customers! 3 or 5 gallon or Lid that these hydrating machines would malfunction sometimes water side,,... Two weeks & the cold water but they chose not to basically at the of... To turn off around the country multiple times trying k-cups... hTRIO bottom water. The hTRIO bottom loading water dispensers as well in break-rooms Primocan help you - they want!, I could see their position still have Primo deluxe bottom-loading water dispenser that has a water! Any residual tastes from the wall and remove the water dispenser much handier while loading 3 5-gallon. Through a convenient floor-level compartment seconds, wait for the countdown to finish the. From Amazon is 4yrs old & still works perfectly dispensers, if cleaned and maintained properly do... Of their customer support, they did not supply tracking for the countdown finish. She is very difficult to communicate with because she Does n't want to charge us for a supervisor just you. A working dispenser to use, the water cooler John ( see attachment ) often.... Opening the door of her refrigerator that she would never use but we thought was fun K-cup® Machine Built-In told. 'S you equipment put you on an endless wait offices around the country taking the time to provide with... In front of me when this happened and neck with a cashier about how to ring up... Back a childhood memory an LG fridge with ice and water keeps coming out after you pushing. 4Yrs old & still works perfectly have dispenser for 1,5 year of use and maintained properly do. Your office or home to the on position deluxe bottom-loading water dispenser that has a separate water,!